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Service Manager - ITIL |
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Job Category:
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IT Manager [ View All IT Manager Jobs ] |
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Job Reference:
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ITILSERVICEMANGER |
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Job Description:
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| Essential: ITIL service management qualification and experience. Broad understanding + experience of working in Service Management or Service Delivery environments. Experience of developing and managing SLA's. Work with business and third parties to ensure disaster recovery and business continuity plans are aligned and that they meet requirement. Proven ability to deliver detailed management information and interpretation of the results. Provide the highest quality of service to the customer. A team player who is able to form strong relationships with immediate colleagues, customers and third parties, and has the ability to support other staff where necessary. Excellent relationship management skills. Excellent verbal and written communication skills. Excellent interpersonal and negotiating skills. A professional attitude, good interpersonal skills and the ability to deal with staff at a variety of levels. Good prioritisation and delegation skills: exercises sound judgement in decision making. Strong influencing skills. Desirable: experience of working with third party infrastructure suppliers would be an advantage. An understanding of structured Project Management methodology; Be able to shape/change processes. Experience of discussing requirements, planning work and setting expectations with service delivery departments. Flexible, proactive and adaptable to change. |
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Employment type:
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Permanent
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Salary Range:
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Up To 60k + Benefits |
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Degree:
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Unspecified |
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Experience (years):
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Unspecified |
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Job Location:
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Docklands - East London - London |
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Posted:
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11/03/2008 |
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