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Printer friendly  |
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| Job Title: |
Technical Support Engineer (1st Line), Essex |
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Job Category:
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Helpdesk / 1st Line Support [ View All Helpdesk / 1st Line Support Jobs ] |
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Job Reference:
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BS/2264 |
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Job Description:
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| Job title and function; 1st Line Support is responsible for the initial response to all new incidents of a local nature, at the customer site, for local IT support of PC's, users, printers and other related IT equipment. Those, which can be resolved by first line support, are followed through to completion; those, which require a deeper knowledge of a particular subject, are escalated to the appropriate 2nd line support person. The role will be based at the customer site. The support function must be continuously available during working hours (09:00 17:30), and ideally available from 08:30 to 18:00. The role will report to the Service Manager who is based in the Daventry office. From time to time the role will require attending meetings in Daventry and attending various training courses off site, all expenses will be paid. |
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Skills:
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Employment type:
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Permanent
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Salary Range:
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18k-20k |
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Degree:
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Unspecified |
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Experience (years):
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Unspecified |
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Job Location:
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Essex - South East |
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Posted:
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11/03/2008 |
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