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| Job Title: |
1st Line HW Support Analyst |
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Job Category:
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Support Analyst [ View All Support Analyst Jobs ] |
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Job Reference:
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CP HW Support |
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Job Description:
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1st Line HW Technical Support Analysts (IT HW knowledge, Telephone/Customer Service experience, fault diagnosis, organisation skills, ability to explain technical issues in a non-technical way) are required to join our market leading client at their location in Berkshire.
The role:
- First line contact for customers technical queries
- Providing either a solution to technical queries or routing the contact through the correct channel
- Taking calls from consumer & corporate customers and engineers in the field
- Diagnosing faults, answering questions and problems on pc’s, windows and NT
- Recording all calls to provide an information database
- Solving / trouble shooting to resolution
- Working on a rota basis to cover the Help Desk
Education requirements:
- Good secondary education
- Ideally higher level education in computing related subject
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Skills:
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Skills & Experience:
- Basic IT hardware knowledge
- Telephone/Customer Service experience
- Ability to diagnose faults and problems
- Ability to manage call volumes
- Effective management of customer issues
- Active listening and empathy
- Ability to explain technical instructions in a non-technical way.
- Ideally 1 years previous experience on a help desk
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Employment type:
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Contract / Temporary
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Salary Range:
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£8 - £12p/hr |
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| Other Information |
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Degree:
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Unspecified |
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Experience (years):
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Unspecified |
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Job Location:
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Berkshire - South East |
| Address: |
Kings Chase
107 King Street
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| Zip/Postal Code: |
SL6 1DP |
| Benefits and Other Informations: |
High likely hood of extending in the contract position beyond the initial period and also opportunities to explore on a permanent basis. |
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Posted:
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11/03/2008 |
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| Contact Instructions: |
Please forward me your CV to the adress provided; itr.contracts@capita.co.uk |
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