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| Job Title: |
Service Desk Team Leader - Service Desk Manager/Leader |
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Job Category:
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Support Manager [ View All Support Manager Jobs ] |
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Job Reference:
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JP/SERVLEAD |
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Job Description:
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| Service Desk Team Leader - Service Desk Leader/Manager. My client are a Market leading insurance company based in the City of London. They are currently looking to employ a Service Desk Leader - Service Desk Team Leader/Manager to join their team. Purpose: to manage their UK based IT ServiceDesk team supporting 400+ users in the UKand the USA. To ensure that ServiceDesk services are delivered effectively, and in accordance with agreed Service Levels, standards and procedures. Responsibilities: ensure that the first and second line IT support services are provided to the company in accordance with agreed procedures, standards and Service Levels. Implement and maintain an effective Service Level framework which measures and reports upon the quality and effectiveness of IT support services. Experience: experience of managing a ServiceDesk team. Good experience of implementing improvements to IT Operational Support services. Knowledge and experience of the financial services sector (especially insurance) would be an advantage. An understanding of or qualification in ITIL (IT Infrastructure Library) would be an advantage. Technical skills - essential: IT process development and management skills. A good understanding of problem management processes and control systems. Please note that knowledge of the insurance industry or financial services industry is highly desirable for this position. |
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Skills:
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Employment type:
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Permanent
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Salary Range:
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42k + Bonus Etc |
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| Other Information |
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Degree:
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Unspecified |
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Experience (years):
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Unspecified |
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Job Location:
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London - Central London - London |
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Posted:
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11/03/2008 |
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