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| Job Title: |
Helpdesk Technician with Language |
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Job Category:
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Helpdesk / 1st Line Support [ View All Helpdesk / 1st Line Support Jobs ] |
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Job Reference:
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007008 |
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Job Description:
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The Company:
Our client is a leading multinational company based in the South of London who are currently recruiting for a Bi-lingual Customer Service Representative fluent in English and any of the following languages (French, German, Swedish, Italian, Spanish, Dutch, Finnish, Norwegian, Danish).
The Role:
The role involves handling client issues as well as providing technical support for customers.
Further responsibilities are:
- Manage customer communication effectively by using various types of media
- Deliver high service standards by meeting customer expectations
- Finding solutions for customer issues of any kind
- Update and maintain databases
- Produce reports
- Ensure effectiveness and efficiency
- Participate in regular training to keep up to date
- Fulfil any other ad hoc duties that might arise
Salary/Additional Information:
The salary for this position is negotiable depending on the experience of the candidate but is likely to be between £15,500 and £17,000 pa basic with the opportunity of £1,500 pa incentive and £1,300 pa bonus depending on individual and company performance. Other benefits include BUPA private health care, pension and life assurance.
The candidate has to work 7.5 hours/day flexible shift work (7:00am-7:00pm). Bank holiday working is required.
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International Language Communications is a leading specialist multilingual recruitment agency. Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website and register your details. |
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Skills:
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The client is looking for a person who speaks English and any of the following languages (French, German, Swedish, Spanish, Italian, Danish, Finnish, Dutch, Norwegian). Furthermore the candidate
- is a team player working proactively towards achieving increased customer service levels.
- Has experience in customer service and has worked within a technical environment for at least one year.
- Is IT literate (including Microsoft Office as well as having a basic knowledge of WinNT environments, Web Browsers, Firewalls, proxy servers, TCP/IP networking and troubleshooting
- Has excellent verbal/written communication skills in English and any of the following languages (French, German, Swedish, Spanish, Italian, Danish, Finnish, Dutch, Norwegian)
- Strong organisational skills and being able to work under pressure
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Employment type:
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Permanent
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Salary Range:
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15500-17000 |
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| Other Information |
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Degree:
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Unspecified |
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Experience (years):
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1 |
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Job Location:
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South West London - London |
| Address: |
Gor-Ray House
758-760 Great Cambridge Road |
| Zip/Postal Code: |
EN1 3RN |
| Benefits and Other Informations: |
Opportunity of £1,500 pa incentive and £1,300 pa bonus depending on individual and company performance. Other benefits include BUPA private health care, pension and life assurance. |
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Posted:
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11/03/2008 |
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