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Helpdesk Manager |
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Job Category:
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Support Manager [ View All Support Manager Jobs ] |
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Job Reference:
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PNS_5405 |
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Job Description:
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Plan-Net Services seek helpdesk manager, The role requires an in-depth understanding of Microsoft infrastructure technologies, and service delivery (ITIL) methodologies and is ideally suited to a high performer who is customer focused and likes to focus on constant service improvement.
Responsibilities include:
Manage, measure and monitor operational performance through Key Performance Indicators to ensure that the service consistently meets and exceeds the client’s expectations and contractual SLA
Manage the delivery of ongoing service improvement
Produce routine management reports ensuring both trends and performance of team and individuals are measured.
Manage the ongoing of call-handling and incident management processes.
Provide the main operational liaison with the client’s primary contacts, building and developing a comprehensive business relationship with client’s management team.
Assume overall control of the Help Desk system, ensuring calls are properly recorded, handled and closed off.
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Skills:
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Employment type:
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Permanent
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Salary Range:
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Market Rates |
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| Other Information |
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Degree:
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Unspecified |
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Experience (years):
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Unspecified |
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Job Location:
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London - Central London - London |
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Posted:
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11/03/2008 |
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